tiedeman
12-12-2006, 08:44 PM
Is it just me, or does anybody else experience the lack of call backs with dealers and suppliers?
For example, you go in there and place an order and they tell you that they will call when it comes in, but they never call. Finally, after about a week has gone by from when it was supposed to arrive, you give them a call up and sure as heck they always say, "Yup, it's been sitting here for a while." Why did you not call me then?
Another example; You ask a supplier to check into the MSDS sheets on a pesticide product. They said that they will get back with you. Every week that you go into the store and ask for the sheets, they still haven't gotten to it yet or have forgot about it. This has been going on now 1 1/2 months for me with one particular supplier.
Anybody else experience poor customer service? When a customer calls me up with a question I get the answer the same day, or give them a time table of when I can solve it, and 99.9% of the time, I solve it before that time table is up.
For example, you go in there and place an order and they tell you that they will call when it comes in, but they never call. Finally, after about a week has gone by from when it was supposed to arrive, you give them a call up and sure as heck they always say, "Yup, it's been sitting here for a while." Why did you not call me then?
Another example; You ask a supplier to check into the MSDS sheets on a pesticide product. They said that they will get back with you. Every week that you go into the store and ask for the sheets, they still haven't gotten to it yet or have forgot about it. This has been going on now 1 1/2 months for me with one particular supplier.
Anybody else experience poor customer service? When a customer calls me up with a question I get the answer the same day, or give them a time table of when I can solve it, and 99.9% of the time, I solve it before that time table is up.