PDA

View Full Version : How many do you want to get rid of?


Steve
12-06-2006, 10:41 AM
How many of your customers would you like to get rid of before your next season?

What percentage of them?

tiedeman
12-06-2006, 12:49 PM
Years ago I always wanted to get rid of on average 5 customers, but now I am hanging onto all of them. But I am more selective when I do take on new customers though. Lately, the only time that I will drop a customer is when they pay their bills late or haven't paid their bill.

To me, customers are more valuable these days compared to like 5 years ago.

Steve
12-06-2006, 01:23 PM
So would you say that being more selective on which customers you take on has brought you to a position where they are better customers and you want to keep them?

Do you feel these two are related?

tiedeman
12-06-2006, 02:10 PM
Yes, I do agree that being more selective has brought me great customers that I do not want to lose.

Steve
12-06-2006, 03:01 PM
Was there any specific event that you remember that made you become more aware of screening customers before you take them on?

tiedeman
12-07-2006, 12:06 PM
I think the major one is whether you can get anymore work out of them (upselling), instead of just one service.

Steve
12-07-2006, 07:43 PM
Ah, very good point.