05-09-2007, 07:12 AM
Problem: New customer, they are selected as "active". Scheduled service, completed service, generated invoice. In error, I had a Zero dollar amount in invoice when I generated invoices. I went back to look at and correct the amount of the invoice and it is not in the list. I generated a new invoice with the dollar amount. No invoice shows in the list for this one either. The amounts and the invoice numbers show in their customer history, but even when I search for the invoice ID or by customer ID, invoice date, etc., in the invoice section, none of the invoices show up. I have had this problem several times and have had to delete the entire customer record and re-enter everything for their invoicing to show up in future services. Is there something I am doing wrong with a customer every now and then that is causing this? I am on the latest release of Gopher Pro and XP Pro SR2 and I have shut down Gopher several times and also re-booted my system.