View Full Version : Customer Balance
01-04-2007, 01:06 PM
If you have made a mistake and created a +balance on a customers account how do you correct it. What I see is a balance in green with () around it. PLEASE HELP!!!!
01-04-2007, 03:45 PM
The green indicates that they have a credit. The best thing to do is to run a customer history report to help locate the source of the problem. Go to the customer list, right-click on that customer, and choose "print history report". Then, once you've identified the source of the problem (usually a duplicate payment entry or a missing invoice), you can go to either the payment or invoice screen to correct the problem.
01-04-2007, 06:13 PM
Thanks that got it http://www.gophergraphics.com/forum/iB_html/non-cgi/emoticons/biggrin.gif
Next ? how did that lil fatman on the green mower get on my avator?
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