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View Full Version : Sample Cuts???? Are you kidding me?


LawnBoy0311
04-04-2013, 06:50 PM
I need some opinions. I already handled it, but I want to know incase this happens again.

I got an email yesterday from a guy looking for a quote. I emailed him last night with the price, and he emails me today with:

"Can you do it as a one time cut and if I like it I'll hire you? I'd be more interested in biweekly service."

I said in a polite way, NO WAY. I quoted him a one time cut price. I also had my PITA Customer meter ringing so loud I put earmuffs on.

What would you do????

SECTLANDSCAPING
04-04-2013, 07:42 PM
It would be interesting to get a sample girlfriend. You know commitments and all that other crap get in the way. Lets have wild sex first then see where that takes us.

willshome
04-04-2013, 08:55 PM
I would tell him that the "sample cut" cost 2 times a normal cut and if he signs up for the season the next mow is free

ratchetmaster2
04-04-2013, 10:42 PM
I would tell him that the "sample cut" cost 2 times a normal cut and if he signs up for the season the next mow is free

YEAH! lol, the other way around.
I've never had someone ask me that...goons these days.

GreenBlue
04-04-2013, 10:53 PM
I would tell him that the "sample cut" cost 2 times a normal cut and if he signs up for the season the next mow is free

How are you going to explain charging the customer 2 times the normal price and then turn around and give him a free cut if he signs up? What's he to think when you charge him the normal price?

ratchetmaster2
04-04-2013, 11:46 PM
How are you going to explain charging the customer 2 times the normal price and then turn around and give him a free cut if he signs up? What's he to think when you charge him the normal price?

It was a joke

LawnBoy0311
04-05-2013, 04:58 AM
How are you going to explain charging the customer 2 times the normal price and then turn around and give him a free cut if he signs up? What's he to think when you charge him the normal price?

It wasn't a joke and I already thought of something like this.

Lets say my one time cut is $45 and my biweekly is $35. I thought of charging the one time cut of $45 and if he goes with me the rest of the year, I'll discount his second cut to $25 to make up the difference of the one time cut price. The reason I didn't was because he seemed like a PITA and I don't want that this year.

But by far the best response was SECT. Your valuable input has guided me in the path to manhood. After reading your comment, I told my wife I want a divorce, and that I was only sampling her. I let her know I'd like to sample a new wife now.

stevef1201
04-05-2013, 06:02 AM
"Hi, this is Steve, How may I help You?"
'How much would it cost to cut my grass?"
"That depends o the size of the yard, and other factors."
"Well it's just xxxx."
"For a yard that size I get xx per month, but depending on what is there I might have to add a little, Like fence around the yard, a pond, a lot of trees, flowerbeds etc."
"oh I just need it cut one time, I can handle it after that."
"I don't do one time cuts."
(I am not looking for money today, I am looking for money in the future.)

LawnBoy0311
04-05-2013, 06:48 AM
"Hi, this is Steve, How may I help You?"
'How much would it cost to cut my grass?"
"That depends o the size of the yard, and other factors."
"Well it's just xxxx."
"For a yard that size I get xx per month, but depending on what is there I might have to add a little, Like fence around the yard, a pond, a lot of trees, flowerbeds etc."
"oh I just need it cut one time, I can handle it after that."
"I don't do one time cuts."
(I am not looking for money today, I am looking for money in the future.)

I wish I could do that. But I get some decent business from one time cuts. People having parties and they don't have time to cut, people going on vacation or coming back....theres even a guy who calls me when he works too many hours and is too tired to mow. If I pass by the area, I'll be glad to cut for some $$.

stevef1201
04-05-2013, 06:59 AM
I wish I could do that. But I get some decent business from one time cuts. People having parties and they don't have time to cut, people going on vacation or coming back....theres even a guy who calls me when he works too many hours and is too tired to mow. If I pass by the area, I'll be glad to cut for some $$.

I already work 6 days a week and don't have time to do one time cuts. If I were to get more long term work from someone then I could justify hiring more to cover the work. Hiring to just shoehorn in a one time cut-not worth it

Caskey Lawns & Landscapes
04-05-2013, 07:04 AM
Yes one time cuts can be very profitable.........

I have one I do every year when this customer goes on vacation...It's a very nice country property and the lawn area is about 2 acres give or take...

The first time I met with them I told them I would do it for $100.00, every time I have mowed it so far they have paid me extra...:)

Last year was $150.00


Word of advice !! don't leave money on the table guys..............

willshome
04-05-2013, 07:16 AM
It was a joke

LOL Joking about about what?
Weekly/biweekly mowing is a maintenance package not a one time service.
First mows takes longer, lets say the lawn is ready for a mow you still have to walk the lawn, quote and talk to the customer. oh and find the house.
One time services start at one hour

ratchetmaster2
04-05-2013, 08:32 AM
I don't see why you wouldn't take the business of a one-time cut? I'm not saying to put the one-time cut above priority of your regularly paying customers, but money is money. Why would you turn down money like that?

A one-time cut takes just as long (maybe a tad bit longer) than cutting it regularly, but you can charge a good bit more.
Why would you turn the guy down on the phone? You totally lost the opportunity to sell yourself to him. You could have gone out there, charged 1.5x your normal rate, and then convinced him into signing up for the rest of the year. When he saw how good his lawn looks he would say to him self "wow, this guy did a good job...I should have my lawn look like this every week"

When you turn someone away for something like this, all you're doing is giving money to your competition and making them stronger.

GreenBlue
04-05-2013, 09:11 AM
It wasn't a joke and I already thought of something like this.

Lets say my one time cut is $45 and my biweekly is $35. I thought of charging the one time cut of $45 and if he goes with me the rest of the year, I'll discount his second cut to $25 to make up the difference of the one time cut price. The reason I didn't was because he seemed like a PITA and I don't want that this year.

Makes sense.

The Cleaning Doctor
04-05-2013, 09:41 AM
I don't see why you wouldn't take the business of a one-time cut? I'm not saying to put the one-time cut above priority of your regularly paying customers, but money is money. Why would you turn down money like that?

A one-time cut takes just as long (maybe a tad bit longer) than cutting it regularly, but you can charge a good bit more.
Why would you turn the guy down on the phone? You totally lost the opportunity to sell yourself to him. You could have gone out there, charged 1.5x your normal rate, and then convinced him into signing up for the rest of the year. When he saw how good his lawn looks he would say to him self "wow, this guy did a good job...I should have my lawn look like this every week"

When you turn someone away for something like this, all you're doing is giving money to your competition and making them stronger.

Maybe you missed the post where he said he was already working 6 days a week?

Steve
04-05-2013, 04:09 PM
Could you say something like, well we don't offer one time free cuts but we would like to offer you an opportunity to review our work and let us know after we cut your lawn, if you have any particular points you would like us to pay extra special attention too.

LawnBoy0311
04-05-2013, 04:22 PM
Could you say something like, well we don't offer one time free cuts but we would like to offer you an opportunity to review our work and let us know after we cut your lawn, if you have any particular points you would like us to pay extra special attention too.

He wasn't asking for free, he was saying he will pay once, and if he likes it, he will stay with me. I heard this song and dance before.

The only thing that held me back from any second cut discounts was the fact that the first cut was a "trial" cut, and a chance to earn his biweekly business. After that he could kick me to the curb at any time. We all know biweekly cuts never look good and I will most likely get canned. I'd rather fill his slot with a better customer.

Hedgemaster
04-06-2013, 09:48 PM
Unless this is a rather nice home with an immaculate lawn where the owner wants to see precise striping pattern, or something, WHAT does he need to "see"?

grass not cut.
grass cut.

How's that look?




Sheesh.

ratchetmaster2
04-06-2013, 11:21 PM
Unless this is a rather nice home with an immaculate lawn where the owner wants to see precise striping pattern, or something, WHAT does he need to "see"?

It is silly, I know. But I can understand where the homeowner might be thinking. Not all landscapers offer the same quality of a cut. If he is going to pay $40 or $50 for some lawn mowing, I'm sure he wants to find the best crew before making a commitment. I'm not justifying "sample cuts", but we all know there are those guys that show up in a 1985 F150 with a 20 y/o Murray push mower and call themselves "landscapers".

I wouldn't be happy to deal with this sample BS either, but a little understanding never hurt

LawnBoy0311
04-08-2013, 05:29 AM
It is silly, I know. But I can understand where the homeowner might be thinking. Not all landscapers offer the same quality of a cut. If he is going to pay $40 or $50 for some lawn mowing, I'm sure he wants to find the best crew before making a commitment. I'm not justifying "sample cuts", but we all know there are those guys that show up in a 1985 F150 with a 20 y/o Murray push mower and call themselves "landscapers".

I wouldn't be happy to deal with this sample BS either, but a little understanding never hurt

But there are other ways to approach it. I've had a few customers ask me what kind of mowers I use before I even give them a quote. They ask for the exact reason you said- showing up with a push mower.

This guy reminded me of the customers that call and say "We are accepting bids this year, would you like to put one in?" I never count on those types to go with me, they are only going to go with the cheapest price.

ratchetmaster2
04-08-2013, 07:57 AM
This guy reminded me of the customers that call and say "We are accepting bids this year, would you like to put one in?" I never count on those types to go with me, they are only going to go with the cheapest price.

lol. People really do that? Call fishing for bids?

LawnBoy0311
04-08-2013, 10:43 AM
lol. People really do that? Call fishing for bids?

It seems like all the crazy ones flock to me though.

Last month I got one, a lady called and said "Yes, I'm calling on behalf of Ms. XXXXXXX and she would like a price for biweekly cuts." I asked for the owners email, and she said she couldn't give it to me. She finally gave me hers, it was businessassistant with a bunch of numbers. I went over for a quote and drove thru the neighborhood of Mcmansions. I thought if an assistant has to call for her, it must be a nice house! It wasn't. It was in a townhouse unit shoved in the back of the development. Shocker I didn't land that sweet gig of mowing her weeds and dirt lawn.

At the end of last year I got another call from a lady requesting a quote. I told her I would stop by. She told me to "please hurry because I am currently accepting bids to mow my property". The house was so plain jane....no shrubs or plants or anything at all in the front yard except grass. The house was brick, but moss and cheap faded white paint was what made this house pop! The chain link fence was rusted and falling over. I quoted a fair price, but didn't get that one either.


I'll let you know next week of the newest crazy request.

Maybe I'll make every new customer fill out a request letter. They have to answer these questions:

1. Are you cheap?
2. Weekly or biweekly? Refer to question 1 if it's biweekly.
3. Will you nag me to death or let me work?
4. Are you willing to pay me on time?
5. For dog owners- do you pick up the dog crap?
6. For parents- I run over kids toys,will you pick them up before I get there?
7. Did you call any other companies?
8. Are you going to waste my time?