View Full Version : Customer Letters
09-15-2005, 06:33 PM
Price increase letter.
Month, Day, Year
RE: Price Increase
Dear Mr. Jones,
Due to an increase in our fuel costs, effective Oct 1st, we will be increasing the price of our mowing service from $X per mowing to $Y per mowing.
In the past we have been able to absorb such costs as higher prices for gasoline, machine and vehicle maintenance. We are no longer able to do so.
Since our goal is to continue to provide you with the highest quality services, we believe this is our best course of action.
We hope that you’ll agree even with the new price, YOUR Lawn Care remains a great lawn care service provider.
If you have any questions about this matter or anything else, do not hesitate to contact me any time.
09-15-2005, 06:42 PM
Letter to new customers, submitted by Sharry Landscaping.
123 Maple St.
Chelmsford, MA 01824
February 1, 2004
Dear insert name,
So far its been a typical New England winter, blustery winds, frosty temperatures, and plenty of snow to shovel. Thankfully Spring is quicky approaching and before you know it the sun will be shining, leaves budding and the grass will once again be green. Now is a great time to start thinking about your lawncare needs.
Your Landscapes is a fully insured full service lawncare company that is ready to meet your needs. Our services include but are not limited to :
- Lawn Construction
- Snow Removal
"Your" Landscapes is committed to providing excellent service at reasonable prices. If your not happy we’re not happy! Senior discounts are available. Please call us at (978) 123-4567 or email us at Matt@YourLandscapes.com to set up a free estimate. We appreciate your consideration.
09-15-2005, 06:45 PM
Thanks to Scott Sharry for submitting this sample customer letter.
11-23-2005, 03:37 PM
End of year letter sample.
01-19-2006, 12:44 PM
Here is a referral letter, based on a post by Two_Dogs.
Download it in Word Doc format (http://www.gophergraphics.com/images/referal-letter.doc).
02-02-2006, 11:18 AM
Bid cover letter thanks to Wells Lawncare - Salt Lake City, UT
02-09-2006, 05:45 PM
Thanks to Cutting Edge Landscaping for this great spring customer letter.
Download doc file here (http://www.gophergraphics.com/images/spring-letter-cutting.doc).
05-05-2006, 01:48 PM
Cancel Customer Letter
We are sorry, but due to extenuating circumstances we will no longer be able to provide our service to you. Please be advised that this letter serves as notice of discontinuation of services. We will continue to service your lawn for the duration of the next 30 days so that you may have time to locate a suitable replacement. If you are able to find a replacement prior to the completion of 30 days, kindly notify our office and we will discontinue service at that time.
12-06-2007, 04:20 PM
Here is a letter Tim sent to us. He suggested you send this letter out in December. Thank you Tim.
These letters let potential customer know that you are there and ready to be placed on their bidders list.
Here is an example of one I use:
YOUR COMPANY NAME
123 INDUSTRY DR
HOMETOWN, US 12345
YOUR PHONE #
YOUR WEBSITE ADDRESS
425 Royal Oak Dr.
Hometown, US 12345
Dear Mr. / Ms. Customer
Hello, please allow me to take a moment of your time. My name is ****************- and I represent ****************************-. Our philosophy is to perform to the needs and satisfaction of our customers. We do a wide range of lawn care landscape services and strive to do a professional job every time.
I would like to be considered for any and all lawn care landscaping contracts or jobs that you may have coming up this year. My company is professionally licensed and insured. We run all commercial equipment and do this work on a full time basis.
The reason for this letter is to let you know about the savings you can get from utilizing our service. We have been in the Lawn Care business for # years and we would like to add you to our growing list of clientele. We are currently doing business with many businesses in the area and can provide you with a list of references upon request. Our service includes professional landscaping and design, seeding, weekly cutting and trimming and many other landscape and grounds management services along with snow management services. Our equipment is well maintained so as to insure you a timely service every time. We also offer a discount for new customers.
Please add me to your bidders list and please contact me for any sized job you may be considering. I am always happy to give free estimates.
In closing, I believe ******************************** can perform the job to your personal satisfaction. We are competitively priced with other services in the area. Please give me a call at your leisure to set up your free estimate and consultation. You can visit us at www.mylawnservice.com
YOUR COMPANY NAME
12-07-2007, 06:52 PM
Thanks to Shane for sending in this lawn care customer survey file. It is in Microsoft Word. You can also open it in a free program called openoffice.org.
You can download the file here (http://www.gophergraphics.com/forum/cgi-bin/ikonboard.cgi?act=ST;f=31;t=3513;st=0;r=1;&#entry29948). <span style='color:Red'>Make sure you logged into the forum to download all files</span>
12-08-2007, 10:16 PM
I'd like to thank Tim for sending us this customer satisfaction letter he wanted us to share with the forum members.
You can download the file here (http://www.gophergraphics.com/forum/cgi-bin/ikonboard.cgi?act=ST&f=31&t=3513&st=0&&#entry30095). <span style='color:Red'>Make sure you logged into the forum to download all files</span>
12-08-2007, 10:23 PM
New residential customer introduction letter submitted to us from our friend Tim.
You can download the file here (http://www.gophergraphics.com/forum/cgi-bin/ikonboard.cgi?act=ST&f=31&t=3513&st=0&&#entry30098). <span style='color:Red'>Make sure you logged into the forum to download all files</span>
12-09-2007, 04:45 AM
This is a letter Patrick sent to us to share with everyone.
The other day I was doing random searches on Google trying to find different groups to whom I could market our services... of course, Property Management Groups were high on my list. I found TONS in my area... Here's what I did: I visited each one's website, took note of the contact person, and then emailed them personally, adding their name to the salutation... Here's what I wrote:
Dear Mr. Johnson,
We found your website online under property management and would like to talk with you about one aspect of property management: curb appeal.
We are a Lawn Care & Landscape Maintenance company based in Fayetteville, GA. We specialize in the exterior beautification of homes and businesses. We perform services from lawn mowing and shrub trimming to pressure washing and gutter cleaning. We’re always looking for new clients, and when we found your site, we knew we were a perfect match for you!
What we’re offering is to help you with the management of the properties under your care. We know that there are many companies out there that try to expand their property management services to incorporate building repairs, remodeling, HVAC, plumbing, electrical, and landscape maintenance. Those companies sometimes get into trouble as they are spread much too thin to take care of everything. That is the main reason we focus on the exterior beautification of properties.
We would like the opportunity to service some of your properties. We’re sure that you will be satisfied with the quality of our work.
Please consider our company when you need the services we provide. If you have any questions, please feel free to call or email us for the answers. We’re always willing to take some time to talk with prospective clients and customers. We also do free estimates. Just give us a call to discuss your current and upcoming projects.
Patrick M. Blair
02-18-2008, 04:53 PM
We got some new sample documents! Thanks to Mark!
Here is a customer referral letter he sent to us.
Download the file here (http://www.gophergraphics.com/forum/cgi-bin/ikonboard.cgi?act=ST;f=31;t=3513;st=10;r=1;&#entry35536). <span style='color:Red'>Make sure you logged into the forum to download all files</span>
02-18-2008, 04:53 PM
Here is a credit card authorization letter from Mark as well. Thanks Mark!
You can download the file here (http://www.gophergraphics.com/forum/cgi-bin/ikonboard.cgi?act=ST;f=31;t=3513;st=10;r=1;&#entry35538). <span style='color:Red'>Make sure you logged into the forum to download all files</span>
02-21-2008, 11:44 AM
Thanks to Justin for this great Lawn Care Proposal Letter.
You can download the file here (http://www.gophergraphics.com/forum/cgi-bin/ikonboard.cgi?act=ST;f=31;t=3513;st=10;r=1;&#entry35806). <span style='color:Red'>Make sure you logged into the forum to download all files</span>
03-10-2008, 03:20 AM
Thanks to Emerald Green Lawn Care for this property manager letter template.
Quote[/b] ](423) ###-xxxx
Emerald Green Lawn Care
Hello, please allow me to take a moment of your time. My name is Bxxxxx xxxx and I represent Emerald Green Lawn Care.
I would like to be considered for any and all Property Maintenance contracts or jobs that you may have coming up this year. My company is professionally licensed and insured.
We have been serving the Tri-Cities area for 10 years. You can speak to me at any time, and be confident knowing that your needs will be addressed immediately. We offer mowing, edging, planting, natural & permanent mulch, retaining walls, and have recently included hydroseeding, erosion control, and spray-on-mat.
Please add me to your bidders list and please contact me for any size job you may be considering. I am always happy to give free estimates. You can reach me at (423) ###-xxxx or emxxx@###
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