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View Full Version : I'm not taking the job anyway, lady.


mark123
03-31-2012, 03:20 PM
I got a referral call from a potential customer last week. I went to look at the property. It's completely enclosed by 15' shrubbery except for an entry way that would require me using the neighbor's driveway.

I called back to give my estimate but before I did I asked if the neighbor allowed me to use his driveway to get into her yard. She said "no, he's really funny about that."

So, I thanked her for the opportunity and said I couldn't accept the work.

She protested and asked if I could lift my mower over the one spot by the retaining wall by her driveway. "No, sorry. My mower weighs 700 lbs." Finally, she relented and asked what my estimate was anyway. I told her $33.

That sent her over the top. She went bananas. "IT ONLY TAKES ABOUT HALF AN HOUR TO MOW. THAT'S CRAZY! THAT'S NOT A FAIR PRICE AT ALL!"

But, lady. I'm not taking the job anyway. I could have said $10000 or $1 for the same end result.


Buh?

stevef1201
03-31-2012, 04:42 PM
Tough lady, Dont want the job anyhow.

I got one today, only wants to have enough service 'to keep the cops off my *** about the grass height.'

I said what grass your yard is nothing but dirt. I am sorry but I cannot do this yard, as it would destroy my blades.

Then he started complaining about MY attitude.

CHEESE2009
03-31-2012, 04:56 PM
Then he started complaining about MY attitude.

Oh do I hate when they make it personal.

"Business is business, and there is none here from the looks of it" lol

mark123
03-31-2012, 05:01 PM
I'll show 'em MY attitude! :D

willshome
03-31-2012, 08:30 PM
Man you have a lot to learn We should only make $8 an hour, people who sit in an office all day should make way more than us. So now you know that mow should be $4

mark123
03-31-2012, 09:01 PM
Man you have a lot to learn We should only make $8 an hour, people who sit in an office all day should make way more than us. So now you know that mow should be $4
I should have asked how much the neighborhood kids used to charge her before they grew up to be 8 years old.

Probably, 2 cookies and a glass of skim milk.

Ducke
03-31-2012, 09:08 PM
So what were you doing in cheese's area anyways

mark123
03-31-2012, 09:11 PM
So what were you doing in cheese's area anyways
I know! I've got to ship these Canadians back north. :p

cruzgardening
04-01-2012, 02:30 AM
was the trimming included? and she was probably not mad at how expensive it was she probably was mad that she was not going to find anyone else that cheap :P


people who do not want to pay for the maintenance of a property should keep the properties as simple as possible or should do it themselves.

mark123
04-01-2012, 09:17 AM
was the trimming included? and she was probably not mad at how expensive it was she probably was mad that she was not going to find anyone else that cheap :P Yes, mow, trim and blow.


people who do not want to pay for the maintenance of a property should keep the properties as simple as possible or should do it themselves.It's very common around here. People hate neighbors but still decide to live in an area where there are 2" between houses so they put up fences and shrub lines and make it impossible to maintain the lawn. Not only is the entire lawn shaded you also can't get in to mow except with a weed whacker. Then they want to pay $5 for a mowing because their stupid little neighbor kids did it for $5 25 years ago.

Steve
04-02-2012, 04:40 PM
Can you sometimes sense, the customer is going to be a problem even before you talked to them, just by seeing the property layout?

mark123
04-14-2012, 03:15 AM
Ugh. I had another similar. I looked at another property and the back was fenced in and even if you could get a mower in the gate there was a maze of storage containers blocking any movement after entering.

I called the fellow and left a message. "I've decided to not take the job due to not being able to get in the back yard. Honestly, I don't know anyone that would accept the work."

Notice that last part? When he called back he berated me not understanding why I couldn't get in the back yard and then asked if I knew anyone else that would do it.

NO!!! No one wants jobs that are impossible. No one even wants jobs that are hard. I should have just bid the 2000 sqft job at $145/cut.

PineHillLawn
04-14-2012, 10:33 AM
Ugh. I had another similar. I looked at another property and the back was fenced in and even if you could get a mower in the gate there was a maze of storage containers blocking any movement after entering.

I called the fellow and left a message. "I've decided to not take the job due to not being able to get in the back yard. Honestly, I don't know anyone that would accept the work."

Notice that last part? When he called back he berated me not understanding why I couldn't get in the back yard and then asked if I knew anyone else that would do it.

NO!!! No one wants jobs that are impossible. No one even wants jobs that are hard. I should have just bid the 2000 sqft job at $145/cut.

Thats how I've started doing it. If I get the inkling that they are either gonna be difficult or the yard is full of kid toys or dog crap, I bid the job way high. I doubt I'd get that call back.

Hedgemaster
04-14-2012, 09:32 PM
I had an email estimate request. I went to look.

City house - no front. Small strip of grass along side and a back yard about 35' square surrounded by a wire fence about 3' high. I looked around and found a gate on the back side of the fence, but while a person may be able to contort themselves under the TREES about 2' from the gate, there was no way to wiggle a push mower in there without great effort. The grass was "spotty" and about a foot tall where it wasn't weeds or bare dirt.

Then I saw it - a dog door on the back door. I looked down and sure enough, there was dog poop everywhere.

I didn't reply with a price, but mentioned that I had two concerns:
"It appears that there is no way to get a mower into the yard" and "I noted a dog door - I do require any pet waste to be picked up prior to mowing".

I never heard back from her. (:))

Steve
04-16-2012, 09:22 PM
I wonder if it would be worthwhile to have some sort of small, maybe even electric mower, that could be carried through a house to mow a back yard with no access from the street?

mark123
04-16-2012, 10:38 PM
I wonder if it would be worthwhile to have some sort of small, maybe even electric mower, that could be carried through a house to mow a back yard with no access from the street?
I can mow their hall on the way through. :p Weed whacking the curio cabinet takes patience.

cruzgardening
04-17-2012, 12:36 AM
I wonder if it would be worthwhile to have some sort of small, maybe even electric mower, that could be carried through a house to mow a back yard with no access from the street?

got a call from a client he is way off our route but he was willing to pay $50/cut for his 100/sqft of a lawn in the back when i got to the property i noticed there was no side access, there was a 3 feet wall all around his property he took me through the front yard down 3 flights of stairs to the bottom of his property he showed me the "lawn" and said he had no time to do it and was willing to pay $50/cut but i would have to jump the wall and climb down the hill to his backyard, i looked at him waiting for a laugh... never came the guy was serious, i told him srry get a string trimmer and do it on the weekend he was not amused told him it would cost him about $75/cut he said he would call me back... hasn't called me :P people are interesting this days.

OziGardenGuy
04-17-2012, 06:21 AM
Seems like quite a few customers and prospects don't understand that difficult access or obstructions takes more time, and we have to receive fair payment for our time.

Likewise dog eggs. Serious health hazard. Wet ones that get blown through the machinery when they're discovered isn't pleasant. Dry ones that explode into dust end up in your lungs, complete with all the interesting organisms that live in 'em. Some animal owners are grubby and unfair to their furry charges.

And most of 'em don't understand that machines have a finite life, and repair and maintenance expenses, and that all cost must be accommodated in the fee for the job and allow for replacement of the machinery in due course.

One day, the perfect customer will come. :)

Cheers - OziGardenGuy aka My Garden Guy.