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OldRedFord
07-26-2010, 11:02 PM
On the 17th I took my new riding mower back to the dealer because of a oil leak. Told me I did not have the oil drain tight enough after changing the oil. Took them 5 days to fix it.

Well today I noticed oil on the mower frame around the engine again. Took it back to the dealer. Hope they get it right this time. Hopefully I get it back in the morning.

This is on my recently purchased 48"Exmarkl Lazer Z AS.

Steve
07-27-2010, 02:38 PM
Let us know how it turns out. Did you take any pics?

OldRedFord
07-27-2010, 04:11 PM
Sorry I didn't get any pictures. But it was on the mower frame in such a way it looked like it was coming from where the oil drain hose threads into the block.

Update...

Just got back from the dealer. I got a loner mower.

The issue is the crankcase gasket on the engine.

So they have to pull the engine off and take it apart.

I have had two friends tell me I just need to take it back and ask for a new mower.

If there is another issue I for sure will.

Dont even have 20 hours on the machine yet.

picframer
07-27-2010, 07:40 PM
Personally I would ask for a replacement, I know Deere has a 30/60/90 money back guarantee, depending on the equipment being purchased but the min is 30 days.

I had to do this once on a Bearcat diesel wood chipper, 17 service calls in 46 hours, on a $23,000 machine I expected a lot more, it was just made on a bad day as we have two of these and problems are rare.

OldRedFord
07-28-2010, 09:01 PM
Im seriously thinking about it. The loner mower I got is a 2010 Exmark Lazer Z Advantage Series X, with a 48" deck and a 22 hp Kawasaki engine. Even though there is only a 2hp difference between them (aside from engine make) the loner seems to have more power.

Not only that but on mine if the throttle is too low when you switch the blades on you can kill the engine. Can only throttle it down from wide open the thickness of the throttle lever, any more and it dies. This one there is a bit more room for error.

OldRedFord
08-01-2010, 09:06 PM
I got my mower back Saturday morning. I took it off the trailer and parked it.

This afternoon I tried to cut my neighbors lawn. Every time I hit the PTO switch to turn the blades on the engine would die. :mad:

Im unhappy with the dealer and the machine.

I have the opportunity to take on ten more commercial lots that need attention. Cant do it with a mower that keeps messing up.

picframer
08-02-2010, 05:09 AM
Did you call the dealer and inform them of this issue and that you operate a commercial businss and find this unacceptable? I would have exchanged the mower when you first took it in, with so few hours this should not happen.

OldRedFord
08-02-2010, 11:45 AM
Took it back this morning. They looked at it while I was there and said that the belt for the deck had came off a pulley. They said it might have been because of me cutting tall, thick grass too fast. (While pointing at the clippings on the top of the deck)

Considering I took it home Saturday morning and parked it. Then took it out Sunday afternoon to cut my neighbors grass and didnt get to cut anything. I am standing by my feelings it was a goof on their part.

I did let it be known I wanted a different machine.

I got the mower on 6/26. Have not had it even two months yet.

jasonw
08-07-2010, 01:26 PM
Did you call the dealer and inform them of this issue and that you operate a commercial businss and find this unacceptable? I would have exchanged the mower when you first took it in, with so few hours this should not happen.

I agree. There would NOT have been a 2nd visit. New mower, less than 20 hours, in for warranty work? Oh hell no give me a new one. My cheepo TB Pony has 6 times that many hours on it and has yet to even hiccup, in fact its still running strong on last seasons battery from when I purchased it.

robgee05
08-07-2010, 04:14 PM
Took it back this morning. They looked at it while I was there and said that the belt for the deck had came off a pulley. They said it might have been because of me cutting tall, thick grass too fast. (While pointing at the clippings on the top of the deck)

Considering I took it home Saturday morning and parked it. Then took it out Sunday afternoon to cut my neighbors grass and didnt get to cut anything. I am standing by my feelings it was a goof on their part.

I did let it be known I wanted a different machine.

I got the mower on 6/26. Have not had it even two months yet.

At that point I would of gave them a good *** chewing for blaming me. What kind of machine is it.