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View Full Version : Things customers look for in a LCO


Steve
06-06-2006, 03:44 PM
I know this comes up from time to time but the more we know what customers should be looking for in an Lawn Care Operation the better we can position ourselves to meet those goals.

Did anything in this list stand out which you hadn't thought about in the past?

Choosing a Lawn Care Service (http://www.bhg.com/bhg/story.jhtml?storyid=/templatedata/bhg/story/data/choosinglawnservice_02012002.xml) - # Decide what you want from a service. Most offer fertilizing, weed and lawn-damaging pest control, aerating, mowing, and small tree and shrub maintenance.
# Inquire about the company's philosophy and methods. Do they use long-acting fertilizers? (That's good). Do they routinely spray for pests or problems that you haven't experienced? (That may be bad.) Do they check you soil before recommending a fertilization program? (Another good sign.)
# Talk to neighbors who use lawn services. This is a good way to determine which services operate in your area and to get a homeowner's recommendations.
# Request a lawn inspection and a free estimate of service costs from the company. Beware of companies that quote guaranteed annual prices without having seen your lawn.
# Ask about prices and what services are included. Some companies require a yearly contact; others work on verbal agreements that can be discontinued by the customer at any time. Find out what happens if you have a problem between applications. Will there be a charge for these service calls?
# Check to see if you can save money by paying an annual fee up front. This method is more convenient than paying after each treatment.
# Understand what services the company is proposing to provide before work starts. Find out what treatments are included, approximately when they will be applied, and what results can be expected.
# Find out what is guaranteed. Some will assure performance, and others will refund your money if the work is unsatisfactory.
# Make sure the service is licensed to apply lawn-care products as required by your state.